In information technology, remote support tools are IT tools and software that enable an IT technician or a support representative to connect to a remote computer from their consoles via the Internet and work directly on the remote system.
Remote Support technology tries to reduce help-desk centers cost-issues – all transport-related expenses are immediately trimmed down, for instance. Modern day technology enables that any technician using Remote Support is able to assist a customer just like it was physically side-by-side. Technologies and tools like live chat, VoIP and desktop sharing enable a direct intervention in the remote system.
TeamViewer allows you to remotely access and control the desktop of your computers and servers from anywhere, on a 3G or better internet connection. This access is device agnostic and completely secure. Any modern smartphone can now be your window to your workplace.
Connect to a computer remotely, be it from the other end of the office or halfway around the world. AnyDesk ensures secure and reliable remote desktop connections for IT professionals and on-the-go individuals alike.